Receptionist/Intake Officer

Job Closing: Oct 23, 2019

Division: Office of Economic Development, Akwesasne Employment Resource Center

Job Code: 43-4171

Salary Range: $24,585.00 to 33,488.00 ($11.82 to 16.10)

Status: Full-time, permanent, non-exempt

SUMMARY: The Receptionist will greet and assist all visitors and clients to the AERC Office in a courteous, professional and helpful manner. Responsible for the admission and registration of incoming clients. Position includes basic office duties such as filing, maintain daily log of staff, scheduling, and compile list of needed supplies.


  • Answer phones in timely manner while practicing phone etiquette.
  • Assist visitors who may require directions or information about AERC, ACESS, or OED programs.
  • Schedule client appointments, as well as explaining new client policies in a clear and professional manner.
  • Greet, welcome, and ensure safety to all individuals as they enter the facility.
  • Responsible for tracking and updating intake documents, including sensitive and confidential information.
  • Assist clients with completing AERC intake forms.
  • Process all incoming intakes – gathering additional information as needed.
  • Must have working knowledge of all services, staff, and client-based resources that are offered throughout Akwesasne and surrounding areas.
  • Orient client about the services that are available through the Akwesasne Employment Resource Center.
  • Attend staff meetings, professional meetings, conferences, training, workshops to maintain and improve professional competence, as well as meetings with other programs that service our target population.
  • Observe clients, during the intake process, to determine qualifications, limitations, abilities, interests, and other individual characteristic.
  • Identify ways to increase awareness about the AERC services, programs and opportunities available to clients.
  • Keep daily log of clients served, attendance, and progress reports for each client.
  • Maintains accurate and current client files.
  • Provide clerical support to staff when requested and complete work in a timely manner.
  • Accept and sign for incoming deliveries and ensure deliveries are sent to the appropriate department.
  • Take messages and ensure appropriate personnel receive their messages.
  • Maintain a master schedule of staff whereabouts; assist with scheduling.
  • Practice principles of teamwork and cooperation.
  • Write professional emails on behalf of clients and internal correspondence.
  • Perform online searches to gather relevant employment, training, and educational materials.
  • Assist clients with navigating through online applications, web browsers, and computer programs.
  • Update department AERC website and social media platforms with accurate and up-to-date information on employment opportunities, trainings, workshops, and educational upgrading.
  • Correspond with individuals over social media platforms on behalf of the AERC in a professional, objective, and helpful manner.
  • Assist with the submission of receiving reports and invoices from vendors.
  • Perform file and database audits, ensuring all information is up-to-date and entered for accurate reporting.
  • Represent the AERC during outreach and community events by providing professional, helpful, and informative.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: no supervisory requirements for this position.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School graduate or equivalent
  • College degree an asset
  • Mohawk Language an asset
  • Basic knowledge of AERC program and operations;
  • Knowledge of Mohawk people of Akwesasne and community;
  • General knowledge of computers (Word, PowerPoint, Excel, Publisher, etc.)
  • Basic understanding of social media platforms and online etiquette
  • Basic business office procedures;
  • Keyboarding skills

OTHER SKILLS and ABILITIES: Strong oral and written communication skills in English. High ability to multi-task and work under tight deadlines.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of situations. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.

Must be at least 18 years of age, have and maintain a valid driver’s license with a clean drivers abstract in accordance with the Saint Regis Mohawk Tribe’s Fleet Policy.

Applicants must submit letter of interest, resume, supporting documents (certificates, degrees, licenses) and proof of native preference eligibility (Tribal Identification Card or Status Card or letter) by email to or by mail to Human Resources, Saint Regis Mohawk Tribe, 71 Margaret Terrance Memorial Way, Akwesasne, NY 13655. Due to our network security, we are unable to open hyperlinks. Applicants will need to attach their documents as PDF or WORD files if emailing. Applicants must clearly outline that they meet the qualification requirements on their resume.


The Saint Regis Mohawk Tribe strives to be an equal opportunity employer dedicated to the policy of nondiscrimination based on race, sex, marital status, sexual orientation, religion, national origin, age, physical disability, veteran status or any other non-job related factor. Among qualified applicants, the SRMT will give preference to the qualified native applicant.


The successful applicant for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed.


Some positions require candidate(s) to successfully pass a criminal background check prior to beginning employment, used solely for employment related purposes.


A list of qualified candidates is created from interviews that may be used to appoint individuals to similar positions within the Saint Regis Mohawk Tribe for a period of six months.


Testing in the applicable skills may be required as part of the interview process.