Assistant RPMS Site Manager

Job Code: 15-1232

Salary: $16.43 - $28.11 

Status: Permanent, Non-Exempt Full-time

Location: Health Services

Department: Administration

Reports To: Information Systems Manager

Telecommute: No

Fleet: No         

SUMMARY:  Assists with all duties of the Information Systems Manager.  Is responsible for the daily operation, maintenance and problem resolution of multi-user systems supporting both administrative and automated data processing.  Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May help concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Maintains functional data processing;
• Maintains 4 servers: Electronic Health Record, Electronic Dental Record, Patient Registration/Scheduling system and RPMS;
• Maintain approximately 30 RPMS software packages;
• Assists staff personnel with all activities related to the systems operation and the data processing functions of the systems to satisfy the monthly reporting requirements for HIS and GPRA;
• Schedules data processing jobs for computer time and report generation;
• Resolves priority conflicts to meet the needs of users;
• Prepares weekly and monthly routine recurring and special jobs;
• Responds to user requests for new, special or non-recurring adhoc type reports.  Helps the user determine information requirements, develop simple program modules using VA Fileman for extracting, sorting, reformatting and printing the variety of input data and reports; and special jobs;
• Prepares data in preparation for monthly electronic data transmissions to the Nashville Area Office for processing to the National Data Warehouse;
• Work Closely with the Nashville Area Office on system/software upgrades;
• Participate in beta test process and monitor testing when feasible;
• Provides routine maintenance and operations of the systems including updating software and equipment, running nightly backups, resetting main system, system power-up and shutdown, filter servicing, and correction of minor equipment and software problems.  Contact’s service representatives regarding need service, equipment malfunctions and needed repairs.  Notifies system users of changes in operations or functions;
• Documents systems malfunctions and other operational difficulties or problems which have a significant impact on system operation and reviews these reports in order to initiate corrective procedures/documentation. Responsible for notifying appropriate personnel;
• Maintain taxonomies for the accuracy of the GPRA, DIABETES AUDIT;
• Maintains systems security by monitoring system access, both physical and electronic;  
• Assign user access to systems (RPMS, Electronic, Health Record, and Electronic Dental Record).  Deactivate user access according to the employee exit process.
• Orient & Instruct new employees on signing on and off systems and knowledge of RPMS to operate efficiently;
• Participates with staff from other departments by discussing working process, problems relating to production schedules, system status, equipment malfunctions and other operation problems;
• Works with Health Service Programs to provide reports and run Audits
• Participate in various committee meetings: Health Information Management Committee, HER (Electronic Health Record), Compliance Committee, QA Committee and Department Head Meetings;
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software and how to run reports

• Other duties as assigned.

   

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Must be able to multitask, self-motivate and willing to work weekends and after hours as needed.

EDUCATION AND EXPERIENCE:  

• Bachelor’s Degree (BA) from four-year college or university in computer related field PREFERRED

OR

• High School diploma (GED) WITH
  • Three (3) years related computer system experience or healthcare systems experience

OTHER SKILLS AND ABILITIES:  Strong oral and written communication skills an asset.  Willing to learn heath care systems. 

REASONING ABILITY:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The Saint Regis Mohawk Tribe strives to be an equal opportunity employer dedicated to the policy of nondiscrimination based on race, sex, marital status, sexual orientation, religion, national origin, age, physical disability, veteran status or any other non-job-related factor.

The successful candidate must pass a test for illegal substances prior to employment being confirmed.

The successful candidate must pass a criminal background check prior to employment.