Case Manager

Job Code: 21-1093

Salary: $15.63 - $21.71

Status:  Full Time Permanent

Department: Office for the Aging

Location: Seniors Center

Reports To: Director

Telecommute: No

Fleet: Yes

Mandated Reporter: No

Background: Standard

Summary: The Case Manager oversees the delivery of home care services to elderly clients enabling them to continue to living independently at their place of residence within the community of Akwesasne.  They do this by assessing the needs of the elderly client, providing information on community based in-home services and programs that may be of assistance to the client, making referrals to appropriate agencies, and arranging for the delivery of services. The Case Manager determines program specific client eligibility in accordance with agency guidelines. The Case Manager reports to the Director of the Office for the Aging.

Essential Duties and Responsibilities include the following: 

• The Case Manager carries a caseload of 30 or more clients who receive one or more services.
• Conducts assessments of the client at their place of residence using a standardized assessment tool; transfers the information collected into a web-based data base system.
• Determines client eligibility for Expanded In-Home Services for the Elderly Program (EISEP)
• Establishes a care plan for each client based on assessment of environmental, social, cognitive, and financial indicators.
• Prepares service authorizations and arranges for clients to access services.
• Conducts orientations with home care worker and client to ensure understanding and acceptance of care plan.
• Documents and maintains confidential client progress notes, social summaries, and other reports concerning the client's case.
• Reports allegations of abuse, neglect and related incidents according to tribal, state and federal guidelines.  
• Monitors services to ensure that the terms of the authorization are being fulfilled by the subcontractor, to check on quality of services, and to review client progress.
• Attends inter-disciplinary team meetings to discuss client cases in relation to eligibility, support plans, progress, and possible changes in the service program.
• Utilizes sound judgment and caution in communication and the sharing of information with individuals inside and outside the Office for the Aging.
• Provides progress reports and counseling to clients, their families and/or caregivers.
• Assumes an advocacy role whenever appropriate to support the health and well-being of Individuals and families.
• Visits service agencies, attends meetings, and confers with other key personnel to become familiar with community resources for elderly persons.
• Initiates referrals and linkages to resources such as adult day service, meal delivery, personal care services, housekeeping, PERS (personal emergency response system), HIP (home improvement program), FDP (food distribution program), HEAP (home energy assistance program), Weatherization, and Nutrition Counseling, to meet clients’ needs.
• Assist caregivers in making decisions and solving problems relating to care giving roles.  Provide counseling and training as needed.
• Educates on available resources, eligibility criteria and process for application.
• Provides outreach information and assistance to individuals and groups.
• Prepares and maintains accurate monthly and quarterly reports on clients served, service units, and expenditures.
• Prepares receiving reports for subcontractor invoices to be paid on a regular basis and closely monitors program budget.
• Exhibit a friendly and courteous manner when dealing with our employees and fellow associates.
• Conducts initial Home Delivered Meal assessments, establishes a Care Plan, and coordinates with HDM Staff.
• Obtain Case Management Certification within 6 months of hire
• Complete 16 units of CEU’s (Continuing Education Units) as required by (EISEP) annually.
• Other Duties as directed

Supervisory Responsibilities: There are no supervisor requirements for this position.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the sensitive nature of information obtained, must maintain strict confidentiality at all times.

Education and/or Experience: 

• Four (4) years full-time experience in social case work or community social work. 

OR

• Bachelor’s degree from a 4-year college or university in a related field 

OR

• Possess a current NYS Registered Nursing license 

Other Skills and Abilities: Experience and patience in working with the Elderly. 

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Must have and maintain a valid driver’s license in accordance with the Saint Regis Mohawk Tribe’s Fleet Policy.  

The successful candidate must pass a drug test and background check prior to employment. 

The Saint Regis Mohawk Tribe strives to be an equal opportunity employer dedicated to the policy of nondiscrimination based on race, sex, marital status, sexual orientation, religion, national origin, age, physical disability, veteran status or any other non-job related factor.