Case Manager

Job Code:  21-1021

Salary: $17.79 – $34.30

Status:  Full-time, Permanent, Non-exempt

Department: CFS- Child Support Enforcement Unit

Location: Tribal Administration Bldg.

Reports To: CSEU Program Manager

Telecommute: Limited

Fleet: No

Mandated Reporter: Yes

Background: PL 101-630

Summary: Under the direction of the SRMT CSEU Program Manager, the Case Manager will provide comprehensive child support services to children, custodial parents, and non-custodial parents, while working to improve the wellbeing of children and families by promoting the emotional and financial responsibility between parents and children. 

Essential Duties and Responsibilities include the following: 

• Mandated Reporter: Must become a mandated reporter prior to having contact with children in a job-related capacity and maintain that status throughout employment. This includes completing any necessary training and adhering to all reporting obligations as defined by applicable laws and tribal policies.
• Interview applicants to identify services needed; analyze cases to determine appropriate actions; locate parents and their assets using available information; and provide case management and activity tracking.
• Conducts office and occasional field investigations into the location and/or financial lifestyle of non-custodial parents; pursues the location of non-custodial parents and their potential assets using a variety of methods
• Conducts telephone and in person interviews with custodial and non-custodial parents, current or past employers, relatives, acquaintances, and other witnesses to ascertain and verify information concerning support obligation; analyzes information gathered; prepares written reports and makes recommendations for action to CSEU staff.
• Initiate actions to establish paternity, child support orders, and income withholding orders under guidelines set by the SRMT Family Support Act.
• Calculate child support obligations and debts; initiates appropriate collection actions; negotiates repayment of child support debts.
• Document contacts, correspondence, and record all actions taken for cases for case management in a hardcopy and electronic format.
• Examine and evaluate legal and other public records.
• Conduct mediation between parties in accordance with the Family Support Act
• Inform applicants of case progress upon request.
• Provide necessary information and documentation on cases referred; testify in court as needed.
• File court documents, produce petitions, motions, and summons for review by legal counsel while working to secure signatures and receive new orders.
• Work directly with other IV-D child support agencies within the State and Tribal systems on interstate cases fostering a working relationship that it is beneficial to the community members that we serve.   
• Provide community members assistance when requested in working with cases from other jurisdictions.
• Prepare and provide timely required paperwork and reports on assigned caseload to ensure proper notice and actions and the status of each case.
• Assistance with the preparation of statistical information to determine correctness, completeness, and adherence to federal regulations
• Attend Child Support specific training
• Performs other duties as assigned to meet the needs of the program or Tribal organization

Supervisory Responsibilities: There are no supervisor requirements for this position.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Due to the sensitive nature of information and case files maintained within the Child Support Enforcement Unit, strict confidentiality must be maintained at all times

Education and/or Experience: 

• Associate’s Degree in Human Services or a related field AND
  • One (1) year of experience in Human Services; 

OR 

• High School Diploma AND
  • Three (3) years’ of experience working in Human Services Related Field 

Other Skills and Abilities: Mediation experience is preferred. Strong oral and written communication skills required. Must have excellent computer skills including word, excel, and experience with various databases. 

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The successful candidate must pass a drug test and PL 101-630 background check prior to employment.