Family Service Coordinator

Job Code: 21-1021

Salary: $16.10 - $34.30

Status:  Full-Time Permanent, Non -Exempt

Department: Education 

Location: Early Learning Center

Reports To: Head Start Supervisor

Exempt: No

Fleet: No

Telecommute: No

Background: PL 101-630

Mandated Reporter: Yes                                           

Summary: Under the direction of the Head Start Supervisor, the Family Services Coordinator is responsible for the process of Enrollment, Recruitment, Selection, Eligibility and Attendance of Head Start students, ensuring that the ELC complies with all regulations per applicable Performance Standards. The Family Services Coordinator also provides, and coordinates services and activities with families and communities that foster strength, healthy living, and overall well-being. They also provide support on a case by-case-basis and act as a liaison between families, staff, the community, and other family-related services. Due to the sensitive nature of information and personnel files, strict confidentiality must be maintained at all times

Essential Duties and Responsibilities include the following: 

• Mandated Reporter: Must become a mandated reporter prior to having contact with children in a job-related capacity and maintain that status throughout employment. This includes completing any necessary training and adhering to all reporting obligations as defined by applicable laws and tribal policies.
• Adhere to all policies, standards, and procedures as dictated by Tribal personnel Policies, NYS OCFS Child Care Licensing Regulations, the ELC Behavior Management Plan, the NAEYC Code of Ethical Conduct and all other applicable regulations pertaining to Health, Safety, and Sanitation.
• Responsible for establishing a relationship with families and act as a liaison between families and the community.
• Conduct an initial home visit to establish a rapport with the families and at least one other visit throughout the school year, keeping documentation.
• Provide parents opportunities and support for growth so they can identify their own strengths, needs, and resources to find their own solutions.
• Develop a family partnership agreement with each family that will work toward empowering each family to seek assistance through community resources.
• Establish and maintain working relationships with community agencies to obtain referrals for children and families.
• Analyze, plan, and implement enrollment systems.
• Plan and provide training related to enrollment systems, policies and procedures for Head Start.
• Evaluate, design and monitor systems to process enrollment applications, including determination of eligibility and selection criteria.
• Provide input and solutions to develop and/or revise the policies and procedures of Head Start enrollment, recruitment, selection, eligibility and attendance systems.
• Responsible for conducting outreach and recruitment activities to assure the program has a sufficient wait-list to maintain full enrollment.
• Maintain funded enrollment level in accordance with enrollment requirements
• Ensure the accuracy and timeliness when processing applications.
• Assist in the conducting, updating and analyzing the community assessment information and facilitate planning in efforts to determine design options, recruitment efforts and guidelines for Head Start.
• Prepare and distribute timely reports and tracking regarding enrollment, recruitment, selection, eligibility and attendance.
• Assist with strategic planning processes by utilizing the community assessment and internal data.
• Provide annual Program Information Report (PIR)
• Provides support to the Program Manager in regards to the development of the Policy Council.
• Ensures that parent activities, meetings and educational nights are occurring and attends each of them to support families.
• All other duties assigned.

Supervisory Responsibilities: The Family Service Coordinator shall carry out supervisory responsibilities in accordance with the organization's policies and applicable Tribal rules. Responsibilities also include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining the Family Advocate.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the sensitive nature of information obtained, must maintain strict confidentiality at all times.

• Knowledge of the Mohawk language and traditions is considered an asset.
• Knowledge of the Head Start program.

Education and/or Experience: 

• A Bachelor’s degree related to social, human, or family services. AND
• A minimum of one-year experience in working in the Early Childhood field/or Family Services

Other Skills and Abilities: Strong oral and written communication skills required. Must have excellent computer skills including word, excel, and experience with varying databases.

Reasoning Ability: 

• Ability to implement regulations that govern programs for young children; acknowledging that all staff will cooperate to implement a program that far exceeds minimum regulations.
• Ability to ensure that the rights and needs of children are the highest priority, while also recognizing the needs of other family members.
• To provide needed human and financial resources that will benefit families and children.
• To contribute to the ongoing review, evaluation and modification of services as needed by the community, families and children.
• To provide information about the services of the program to the community and to engage staff in cooperative problem solving, planning and continuing evaluation of themselves and the program.

The successful candidate must pass a drug test and criminal background check prior to employment.