Surveillance Technician

Job Code: 49-9061

Salary: $23.98 - $30.75

Status: Full-time, Permanent, Non-exempt

Location: Akwesasne Mohawk Casino Resort

Department: Surveillance

Reports to: Surveillance Tech Supervisor

Telecommute: No

Fleet: No

Mandated Reporter: No

Background: Tribal Gaming License

SUMMARY:  The Surveillance Technician will analyze, test, troubleshoot, and evaluate the independent surveillance network to improve and maintain the organization’s surveillance system. The Surveillance Technician also performs surveillance network maintenance to ensure networks operate correctly with minimal interruption while ensuring compliance with all applicable regulations. This position may require work on different shifts and weekends.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Below is a list of the responsibilities of the Surveillance Technician: 

• Responsible for a reliable surveillance network, hardware, and software at all times.
• Maintains proper operation of CCTV and Access Control Systems at the Akwesasne Mohawk Casino, Mohawk Bingo Palace, Casino Administrative Building, Warehouse and any other site as required.
• Ensures all surveillance network workstations have proper applications and are operational.
• Maintains and administers a preventative maintenance on all Surveillance equipment as required by equipment maintenance and applicable regulations.
• Works with Surveillance management to plan and administer future surveillance requests.
• Responds to equipment failures and rectifies malfunctions in a timely manner.
• Provides training to supervisors and operators in all aspects of end-user duties and general knowledge of system applications.
• Ensures proper inventory of equipment.
• Analyze equipment performance to determine the need for repair or replacement.
• Ensures that all operating systems software is upgraded as required and current.
• Knowledgeable of all Standard Operation Procedures (SOP) and SAIC’s of the Akwesasne Mohawk Casino, Tribal-State Compact and Tribal Internal Control Standards and remains current on amendments and changes.
• Thorough knowledge of casino operations, casino cheating and embezzlement schemes and the procedures for detecting such.
• Expert networking capabilities, diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems.
• Back-up and maintain surveillance data as required.
• Provides training to Commission employees for network security and operations.
• Collaborate with Commission members to achieve network security and operations.
• Responsible to safeguards the assets of the Saint Regis Mohawk Tribe.
• Adheres to all policies and procedures outlined in the Saint Regis Mohawk Tribe Personnel Policy.
• Maintain the cleanliness of the Surveillance equipment and room.
• Implement, and analyze network support strategies, polices, and plans of action.
• Program, set up functions, enter data, or process information.
• Installs, tests, and maintains hardware and software; analyzes network performance, utility, and availability.
• Develop, implement, and analyze security measures for computer or information systems.
• Resolve computer and network issues.
• Monitor and troubleshoot network reliability and prevent surveillance network issues.
• Ensure construction and maintenance of all gaming facilities and the operation of all activities is conducted in a manner that adequately protects the environment and public health and safety of all individuals.
• Provides network, software, and hardware support to all Surveillance employees.
• Delivers support for the video management system.
• Climb ladders and use lift machines to install, maintain or inspect equipment.
• Run wires between components and connecting to surveillance network.
• Maintain access system for Commission and casino employees as per Commission policy.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: There are no supervisor responsibilities for this position.

QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the sensitive nature of information and files maintained within the St. Tribal Gaming Commission, must maintain strict confidentiality at all times.

• Must be at least 18 years of age.
• Must pass a test for illegal substances prior to employment being confirmed.
• Must obtain and maintain a Class III occupational gaming license issued from the St. Regis Mohawk Tribal Gaming Commission.

EDUCATION AND/OR EXPERIENCE. Below is a list of the requirements for education and/or experience for the Surveillance Technician: 

• High school diploma or GED required WITH
  • Minimum of four (4) years’ related experience; 

OR

• Certificate in fiber optic installation and video management WITH
  • Two (2) years’ related experience; 

OR

• Associates degree (A. A.) from two-year College in field of computer science or a related field WITH
  • One (1) year related experience.
• One (1) Year of experience in surveillance networking preferred.

KNOWLDEDGE, SKILLS and ABILITIES. Below is a list of knowledge, skills and abilities needed for this position: 

• Advanced Knowledge of Computers & Networking. Advanced knowledge of hardware, surveillance network infrastructure, and computing applications.
• Active Listening Skills. Must have active listening skills with elevated levels of empathy to ensure remedy of surveillance network issues.
• Independent Thought and Action Skills. The skill to work independently, making sound decisions and acting upon them.
• Ability to Problem Sensitivity. Ability to recognize and diagnose when there is an issue or problem.
• Critical Thinking Skills. The skill to solve issues and produce solutions with logic and reasoning.
• Ability to Make Decisions. Ability to make decisions regarding surveillance network maintenance, upgrades, hardware, and software based on knowledge.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Certification. Must be able and certified to operate lift equipment.     

The Saint Regis Mohawk Tribe strives to be an equal opportunity employer dedicated to the policy of non-discrimination based on race, sex, marital status, sexual orientation, religion, national origin, age, physical disability, veteran status or any other non-job-related factor.