Training/QA Coordinator

Job Code:  13-1151

Salary: $16.43 -$33.30

Status:  Full-time, Non-Exempt

Department: CFS-Family Support Program

Location: Family Support Building

Reports To: Program Manager

Telecommute:  No

Fleet: Yes

Summary:   Under the direction of the Program Manager, the Training/QA Coordinator is responsible for obtaining and maintaining all necessary certifications needed to maintain instructor status in accordance with the elements of training required by OPWDD and the Saint Regis Mohawk Tribe. The Training/QA Coordinator will plan, schedule, and deliver all the necessary training to the staff within the Family Support Program as per regulations. The Training/QA Coordinator will also collaborate with the Program Manager to identify and develop training as program needs change.  In addition, the Training and Quality Assurance Coordinator will ensure all programs within the Family Support Program are regularly and routinely operating according to all laws and regulations of OPWDD and the Saint Regis Mohawk Tribe.

Essential Duties and Responsibilities include the following: 

• At all times, serves as an active and integral member of a multi-disciplinary team focused on meeting program needs and enhancing the quality of services provided to the individuals we serve.
• Complete and maintain certifications required for training and investigations per OPWDD and Tribal Policies.
• Formulate training policies and schedules by the guidelines established by OPWDD and the Saint Regis Mohawk Tribe.
• Evaluate the effectiveness of training programs and make adjustments as necessary.
• Develop and conduct training programs, as directed by the Program Manager, to address identified training needs and mandated training per OPWDD and Tribal Policies.
• Develop and implement a Quality Assurance Program that includes addressing audit findings, conducting regular internal audits of all programs, and monitoring Plans of Corrective Action.
• Investigate and gather information to improve the program's quality and efficiency with the Justice Center and Incident Report and Management Application (IRMA).
• Attend meetings, seminars, and training sessions to obtain updated information on changes in regulations or requirements. Monitor Administrative Directive Memoranda (ADM) issued by OPWDD and ensure the program complies with required changes.
• Serve as Chairperson of the Incident Review, Human Rights, and the Self-Advocacy Committees and ensure compliance with associated regulations.
• Work hours will be Monday through Friday. Hours may vary during the week, depending on the program's needs.
• Other related duties as assigned.

Supervisory Responsibilities: There are no supervisor requirements for this position.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the sensitive nature of information obtained, must maintain strict confidentiality at all times.

Education and/or Experience:

• High School Diploma or GED WITH
  • Five years of documented experience working with Individuals with Intellectual Disabilities.

Other Skills and Abilities: Computer testing in the applicable skills may be a requirement during the interview process.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Must have and maintain a valid driver’s license in accordance with the Saint Regis Mohawk Tribe’s Fleet Policy.  

The successful candidate must pass a drug test and background check prior to employment.